Junior 1st Line Helpdesk/Service Desk Support

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My client is a world leader in their field and are on a mission to change the face of how we deal with mental health. This is your opportunity to be apart of their amazing journey.

The Ideal candidate will be extremely personable and have a passion for IT.

Description of duties:

1. Work with third party service providers to implement infrastructure changes, ensuring requirements (i.e. security) are met.

2. Monitor and escalate incidents and service requests, ensuring effective and time bound time resolutions in line with SLA's.

3. Manage, review and monitor third party service providers delivery ensuring they achieve SLA's.

4. Asset Management and Maintenance including maintaining the ICT asset register and patching.

5. Liaising with line managers and ordering IT equipment for new starters, together with ordering IT equipment as and when required across the UK and US offices.

6. Provide first line support when this cannot be provided through third party service providers.

7. Manage and contribute in the lifecycle (specification, design, procurement, configuration, installation and maintenance) of all IT systems.

8. Develop and facilitate workshops and training courses for new applications and tools.

9. To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.

10. Communicate updates and changes to IT systems and set clear service expectations with users.

11. Reviewing system and security logs and follow procedures to appropriately respond to findings.

12. Required to carry out any other duties which fall within the scope of the role.

Skills and experience:

* Understanding of ITIL principles.

* Experience with Windows environments including Office 365, Linux and Mac OS

* Have a basic understanding of networks (i.e. different between a switch and router, L2/L3), switches and routers.

* Experience of working in an IT Service capacity.

* 1-2 years' experience of service desk/IT.

* Confidence to work both collaboratively and independently.

* Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organisations.

* VoIP / Telephony systems experience desirable.