2nd Line Technical Support Engineer

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This is an opportunity to join a technology company (IT and LED products) that has been established for more than 25 years. We are based in NW London (Neasden/Wembley Park tube).

They are on the lookout for a confident, self-driven and hands-on 2nd Line IT Engineer who loves technology, learning new things and making on-going improvements.

The jobs involves supporting the internal/external network, PC infrastructure and business applications including 1st line support. Since they are a technology company the job involves testing and supporting their end-users on their IT related products (training given).

They would like to contribute if you are up for improving your skills by more training and exams.

Work includes:

- Windows Servers and Desktop/mobile OS (setup and maintenance)

- Active Directory

- Maintain and configure laptops, desktops and mobile devices.

- Virtualisation (VMWare and VCenter) abilities

- Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP)

- MS Exchange

- MS SQL experience will be a bonus

- IT Hardware

- Printers and scanners

- MS Office

- Some MAC support

- Telephone systems

- Software installs and upgrades

- Business/web applications

- Backup and DR

Ideally they are looking for a

- Reliable self-starter that is service driven that loves getting the job done

- Can think through problems, troubleshoot in a methodical manner and escalate as required

- Can undertake small/medium projects

- Has a good understanding of IT security

- Likes to build resilient solutions

- Is always open to learn new skills and adding value

- Has good documentation and communications skills

Desirable skills/experience: Degree in an IT related subject with CompTIA/ MCP or other Microsoft qualifications with 2+ years' experience.

Immediate start available