Wintel Engineer - Windows Support Specialist

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Windows Technical Support Specialist

* Contract

* Dublin

* Neg Daily Rate

Description

Successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work afterhours.

Key responsibilities are:

* To deliver a support service in Ireland and Northern Ireland. This will encompass:

* Incident resolution,

* Problem determination,

* Root cause analysis.

* To contribute to and develop the expertise of the team and to share it with the other support teams

* To take part in projects linked to Service Quality Improvement and Business growth.

* To represent the Windows team and be one of the main linkage with other teams and Service Providers.

Qualification

* Windows 2003 & 2008, 2012, 2016 troubleshooting methodology: MCP/MCSE training

* Strong technical knowledge in:

* Performance monitoring tools,

* Windows Server administration,

* Server architecture including HP Blade systems and interconnects,

* Windows Server installation and configuration,

* SCSI and Storage technology - Good theory & hands on knowledge;

* Windows Networking - TCP/IP

* Managing discs and logical partitions

* Windows Clustering

* Active Directory

* Knowledge / Experience in any of the following areas would be an advantage:

* VMWare

* Citrix XenApp

* VMware ESX

* VMware SRM

* HP Data Protector (Tape & D2D)

* HP Blade Enclosures

* Excellent communication skill: Oral and written - English

* Customer and service orientation

* Ability to operate well in an international environment

* ITSM knowledge

* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.

* Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.

* Extensive previous Tech Support experience.

* Must possess very good experience with various computer peripherals and applications.

* Must possess very strong problem solving and resolution experience.

* Must be very customer oriented and focused on meeting the customer's needs.

* Must have very good verbal and written communication skills in English.

* Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.

* Experience in installation and configuration of PCs, servers, hardware, software, etc.

* Desirable experience in project delivery.

* Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.

To apply or find out more please get in touch with me direct on 01-6455 250 or shane.omahony AT experis.ie