IT / Applications Support Technician


Premium Job From Deerfoot

Recruiter

Deerfoot

Listed on

1st June 2018

Location

Middlesbrough

Salary/Rate

Upto £1

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Support Technician - Competitive Salary - Middlesbrough

A well-established wholesale organisation, with offices based in a number of locations across the UK are looking to recruit a Support Technician to join their expanding IT team. The primary role of the successful candidate will be providing 2nd line support for numerous software systems and Software Testing.

Role Purpose:

*To provide support for a wide range of software systems both internally and externally.

*Monitor helpdesk tickets, prioritising and reassigning as appropriate.

*Respond directly to user support requests using a variety of methods in an appropriate timescale.

*Support the deployment of new systems.

*Software testing and data analysis.

*Liaise with 1st line service desk where required.

*Liaise with 3rd line developers where required.

Key responsibilities

*Provide support via telephone, email and helpdesk

*Dealing with both internal and external customer support requests

*Provide support for a diverse range of software applications.

*Ensure that your support requests are resolved in an appropriate timescale.

*Assist with system testing and data verification

*Maintain support guides to help with future support requests and product rollout.

*Assist with the development of user self-service guides.

*As required, support other members of the I.T team with departmental projects.

*When required, provide cross-departmental assistance to ensure department's customer receives expected service level.

*Carryout 'out of hours I.T support' in-line with department Rota and with agreed remuneration.

We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

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