1st Line / 2nd Line support - SC Cleared
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1st line / 2nd line / Support Engineer ideally holding SC Clearance based in Liverpool.
You will be working with the team to deliver on either 1st line / 2nd line Support
Key Skills:
Good communication skills
Professional attitude
Flexibility
Enthusiastic & willingness to learn
Able to work in an SLA driven environment Demonstrate a practical approach to resolving issues
Have a knowledge and understanding of Windows 7 & Microsoft Office suite
Able to work under instruction from internal and external teams Roles & responsibilities
Assist the customer on their helpdesk (50%) Work alongside the teams in line with the call queue and SLA (50%)
Manage and maintain the customers print solution - Proactively Manage supplies / supply levels for customers printing solution Work towards resolutions in line with the customers SLA Provide customer service to external customer using a consistent approach Good understanding of IT Service desk experience
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. By applying for this job, you confirm that you have read and agree to our privacy policy which can be found on our website.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.