Service Desk Analyst

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Service Desk Analyst - Bristol - up to £25,000

The Role

As a Service Desk Analyst, you will be the 1st point of contact for customers. You will be expected to provide technical support whilst displaying excellent customer service skills.

The Company

This industry leading Microsoft Gold Partner has a global reach and works with a number of clients from SME to enterprise level. They are growing year-on-year, with great progression opportunities for you to take the next step in your career.

Your Responsibilities

The role would be varied, but the general responsibilities would include:

* Taking calls from customers and other stakeholders

* Providing technical support - owning tickets through to resolution

* Escalating issues that cannot be resolved

* Assisting senior engineers with software issues

Your Skills and Experience

The ideal candidate for this position will ideally have the following skills, experience and qualities:

* Strong customer service skills

* Background in technical support

* Good troubleshooting skills

* Experience with Windows Server

* Experience with Skype for Business/Lync

The Benefits and Rewards

On top of a competitive salary of up to £25,000, the benefits of the role include:

* Great location with fantastic transport links

* Extensive training and development opportunities, with a focus on training for Microsoft certifications

* Clear progression paths in place

How to Apply

To apply for this position, please send your CV to [email protected]. For more information, please call 0191 338 7528.

Service Desk, Servicedesk, Helpdesk, 1st line support, 2nd line support, IT support, Support analyst, IT administrator, Windows Server, Virtualisation, Hyper-V, VMware, SharePoint, Office 365, Lync, Skype for Business