IT Helpdesk Engineer £22K - Loughton

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IT Helpdesk Engineer - Loughton - 22K with Benefits!

A great opportunity for someone who has a passion for IT as an IT Helpdesk Technician, this role involves providing remote support to our clients over the phone and using remote access software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

With a strong interest in providing outstanding customer service, the ideal candidate will have an excellent telephone manner, customer-facing skills, be self-motivated and interested in learning more about IT and the benefits it can bring to the charity. As this is a junior position, previous IT experience is not essential, however the candidate should be able to demonstrate a passion for building a career in the IT industry and a willingness to learn.

Working for a charitable organisation that provides a range of flexible individualised care and support services for people with Learning Disabilities, Mental Health support needs and older people, and they also have a separate subsidiary Amber Housing, that provides accommodation to vulnerable individuals and facilities management services.

Looking to recruit people who both embody and share our values: People that always behave with integrity and that seek to inspire everyone they come in contact with. People that respect diversity and value inclusiveness . People that constantly innovate to meet the needs of those we serve and impact lives in a positive way.

We offer a role with continuous development opportunities and the chance for more formal training when required. There is the ability for the person to get involved in all facets of IT and the charity has a wealth of experience to share and to learn from.

Key Roles and Responsibilities:

* Provide first Line Helpdesk support via phone and remote access software

* Walk customers through the problem solving process

* Daily operational checks

* Client machine builds

* Ordering of equipment

* Management of asset database

* Some on-site support

* Key Skill requirements:

* Basic understanding of core networking concepts

* Good fault finding and diagnostics skills

* Excellent customer service skills

* Valid UK driving license and access to own vehicle

* Desirable skills and experience:

* Ability to work well in a small team

* Good diagnostics thought processes

* Able to work independently when required

* Some hands on experience working with Microsoft Technologies such as Windows, Windows Server, Office, Office 365Other requirements:

* Some experience desirable working with server / desktop hardware

* Industry recognised qualification preferred but not essential

Benefits include:

* Holiday

* Pension scheme

* Discount scheme with a wide range of retailers

* Interest free season ticket loan for travel

* Excellent career progression

* Extensive training and support

If you feel you are suited for this particular role then please do not hesitate to contact Grace on 01913387539 or email your C.V. with the role title in the subject to [email protected]

Engineer, 1st line, 2nd line, Support, Support engineer, Senior engineer, Helpdesk, Technician, Office 365, AD, Active Directory