IT Technical Support Engineer - 2nd Line or 3rd Line

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IT Technical Support Engineer - 2nd Line or 3rd Line

- Bromsgrove, Worcestershire

- £26,000 to £32,000

- Full time

2nd/3rd Line IT Support Engineer - Midlands

Your job:

In this role as an IT Support Engineer you will be helping some 250+ customers with IT technical issues. Some of the duties involve:

- Receiving and responding to problems from customers via email, phone and chat

- Identifying, researching, and resolving customer issues using available resources

- Following-up on customer problems not immediately resolved

- Recommend solutions to fulfill requirements and solve problems

- Providing support to junior IT engineers

- Schedule is MON to FRI 9am - 5.30pm

Personal Skills:

- Excellent telephone manner & communication skills are essential

- Ability to be calm when under pressure

- Confident in problem solving skills and be eager to learn

- Ability to define problems, establish facts and provide solutions

- Will need to be a team player, however also able to work without supervision

Experience required in some or all:

- 1 year + experience working in a similar role

- Microsoft Server and Desktop operating systems (2003/2008/2008R2/SBS/2012/2016 Server/XP/Vista/7/8/10)

- Core Microsoft Infrastructure technologies and solutions (Exchange, IIS, AD, RDS)

- Hyper-V, VMWare

- Backup technologies (Backup Exec, Storagecraft)

- Server hardware maintenance and troubleshooting

- Firewalls (Sonicwall, Watchguard, Sophos UTM)

- Office 365

Qualifications:

Your application would be strengthened by

- MCSA/MCSE or working towards

- MCITP-Microsoft Certified IT Professional

Benefits and other info:

- 20 days holiday

- Pension scheme

- Support for achievement of additional Microsoft Certifications

- Competitive Salary of £26k to £32k pa

Company Info:

They have been providing local businesses with outstanding IT support for more than 20 years. This is a great opportunity for an ambitious and energetic individual to join their diverse and growing workforce that provides great progression and recognition within the IT sector.

Their vibrant organisation is seeking to recruit a 2nd/3rd Line Technical Support engineer to join their dynamic, but friendly team. This great opportunity is for someone who has a solid understanding of Microsoft solutions for industry and has the drive to be excellent in their field.

They specialise in IT support, software development and the recommendation of new technologies to their clients. Covering the Midlands from their Head Office in Bromsgrove, they provide Support & Consultancy to a diverse client base covering a wide range of industries.