IT Helpdesk Support Agent - Home Based or work from North London Office

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We are on the lookout for a network savvy, Helpdesk Support Agent to join our team with highest quality workmanship, outstanding people management skills and an eye for detail

In this role you will be

* providing telephone and remote 1st and 2nd line customer IT support

* recording events, issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution

* troubleshooting a variety of hardware to include servers, desktops, laptops, printers and mobile devices

* Actively utilizing our monitoring software to respond to identified issues ensuring maximum uptime for our client and further assist in the development of "self-healing" technologies

* Security aware including threat management and familiar with Antivirus/Internet Security Software

* Configuring, maintaining and troubleshooting VoIP phone systems

You will need to be

* Comfortable communicating with, and clearly expressing yourself to, a variety of stakeholders, from the most basic IT user to Senior Management

* Able to manage your own time effectively, prioritizing your workload to respond to business critical issues in a pressurized environment

* Passionate and excited by technology and not scared of new challenges

We ask that you have

* previous IT support experience

* an engaging and outgoing personality with excellent customer service skills

* The desire to progress your career in IT support

* Familiarity either directly with the following or comparable software/systems

- Google

- Office365

- Windows & Apple desktops/laptops/servers

- Meraki - firewalls, routers and AP’s

- Gamma Horizon or 3CX VoIP

- Trend Micro antivirus

- Zendesk

We are growing fast and require people of the highest calibre to join our team. In return we will support you on your career path with assisted job related training, an excellent salary dependent on experience and private health care and pension after successful probation period.

Tags: IT Support, Helpdesk, Helpdesk Support, Technical Support, Support Agent.