Digital Service Management Practice Lead (North West)

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Digital Service Management Practice Lead (North West), Government, Public Sector, Digital, Programme Management, Manager, Project, Prince2, Agile, Coaching, Training, Service, ITIL, Expert, Scrum, Practice Lead, DevOps, Waterfall,

Our Public Sector client based in Newcastle is recruiting for a Digital Service Management Practice Lead for an initial three month contract.

The specialist will support the Head of Digital Service Management to set up and lead the Service Management Practice, setting contemporary standards and working practices. Undertake effective knowledge transfer to permanent position when filled.

The specialist will support the Head of Digital Service Management to set up the Service Management Practice. There is no current suitable internal resource with the required skills. They will work with counterparts within the client to build cross-community ways of working, support the organisation's strategy to increase digital capability and assure delivery of digital services.

The Role

1. Support the Head of Digital Service Management to set up and lead the Service Management Practice, setting contemporary standards and working practices.

2. Work with counterparts within the client to build cross-community ways of working, support organisation's strategy to increase digital capability and assure delivery of digital services; providing direction and coaching.

3. Work with the client's Practice Leads to develop a deep understanding of customer needs both now and in the future, and define strategic, longer-term view of service demand.

Key Skills / Experience

* Demonstrable experience of senior leadership in a digital environment.

* Demonstrable in-depth knowledge and understanding of how a Service Management function operates.

* Demonstrable breadth & depth of technical knowledge in both Digital and Legacy technology environments across the whole life of service delivery.

* Significant technical experience of managing large-scale delivery of digital solutions in a live technical support environment at task level.

* Demonstrable experience of integrating delivery with change, release and support services in both Agile and Waterfall environments to time, budget and quality.

* Demonstrable experience of challenging organisational processes to reduce complexity and optimise delivery flow and service improvement.

* Demonstrable in-depth knowledge and understanding of how a Service Management Framework and DevOps principles and processes are used and evidencing application of this in service delivery, project or programme activities.

* Experience of contributing to or influencing digital organisational transformation through technology Practices or Communities .

* Experience of using a range of advanced Agile techniques and Agile and Lean tools and in different settings.

* Track record of successfully managing dependencies, risks and issues external to service management and operations support.