Software Support Engineer, Applications, SQL, Python, 2nd Line, Remedy

This job has now expired please search on the home page to find live IT Jobs.

Software Support Engineer, Applications, SQL, Python, 2nd Line, Remedy

We have a great opportunity for a Software Support Engineer to join our client, a recent UK Top 100 Employer! This Software Support Engineer vacancy has come about due to the success and subsequent expansion of the 2nd Line Application Support team. The new Software Support Engineer will play an important part, triaging and tackling technical software issues that occur on various bespoke analytics applications.

In this exciting new role, the Application / Software Support Engineer will take responsibility for the 2nd Line software / application support queue, working with fellow support engineers as well as liaising with the development team. This is a graduate Software Support Engineer role that does require some commercial experience as well as keen interest in being involved in IT / software support.

This is a challenging yet rewarding role in which the successful Software Support Engineer will enjoy excellent career prospects, an annual profit share bonus, an award-winning training & development programme and many more excellent benefits!

In this role, the Software Support Engineer will be responsible for:

           Instigate the initial investigation into issues raised through a variety of means including liaising with development teams, researching technical documentation and past incident histories

           Either fix the issue or escalate it to other team members.

           Through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales.

           Proactively liaise with the customer to keep them informed of progress.

Skills and Experience required for the Software Support Engineer role include:

           Ability to understand software from both a technical and user point of view,

           A BSc / degree in Computer Science or similar technical discipline,

           Excellent verbal and written communication skills, including the ability and confidence to liaise with users at all levels including senior management,

           Ideally have an understanding of OOP (Object Oriented Programming) principles such as Java, C# or C++

           Ability to juggle several priorities at once,

           Work well in a team and work collaboratively with others including developers and technical support engineers.

This role would be perfect for a strong Graduate with a year or so industry experience with supporting software applications or IT support. My client offer an unrivalled training programme that won’t just bring you up to speed but will help build you a significant platform on which you can excel your career!

This exciting new Application Support Analyst role is easily commutable from any Oxfordshire based locations such as Abingdon, Oxford, Bicester and Witney. It is also commutable form neighbouring counties such as Berkshire (Reading, Woodcote, Slough), Wiltshire (Swindon, Faringdon, Chippenham) and Buckinghamshire (Milton Keynes, Buckingham, Thame).

If you are interested in this fantastic new opportunity then please apply today for immediate consideration.

Software Support Engineer, Applications, SQL, Python, 2nd Line, Remedy

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.