IT Systems / Network / Field Engineer

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This leading SolarWinds Professional Services provider is seeking an enthusiastic Technical Engineer to join their growing team. Providing SolarWinds installation and Consultancy services both remotely and onsite in a pre and post sales capacity.

Responsibilities (include, but not limited to):

- Create HLD and LLD of the monitoring solutions provided by the company.

- Onsite and remote consultancy including implementation of monitoring solutions, perform assessments, platform health checks, etc.

- Create and provide post-installation documentation including installation log, manuals and procedure documents

- Maintain and update internal documentation, including technical procedures, KB articles and how-to guides

- Provide pre & post-sales technical support to end customers remotely

- Vendor and 3rd Party support and escalations

- Deliver onsite and in-house training to customers

- Support sales team providing product demonstrations, highlighting the benefit of the solutions to potential customers

- Log all support and sales activity within the company CRM

- This job position requires constant travel to customer sites throughout the UK. Eventually it might require travel to Europe, USA or Middle East.

Essential Skills Required:

- At least 2 years of experience with the SolarWinds Orion suite as an administrator of the tool. Experience with other monitoring tools will be considered.

- Customer facing skills

- Professional level of familiarity with enterprise level IT infrastructure. Understanding of enterprise level topologies and different roles of the devices: routing, wireless, firewalls, load balancers, WAN optimization devices

- Experience with monitoring protocols: SNMP, Netflow, WMI, Event logs

- Scripting languages such as Powershell, VBScript, Perl, Javascript, shell etc.

- Experience with SQL queries

- Networks certification: CCNA, CCNP, CCIE, JNCIA, JNCIS, JNCIP, JNCIE

Desirable Skills:

- Bachelor's degree in Computer Science, Engineering or Information Technology

- Candidates with an industry certification preferred: VCP, CCP, MSCA, CISA…

- Experience of providing tier1/ tier 2 support

- Ability to work in a changing environment. Learn new technologies and/or products, adapt to different standards

- The ability to work on your own initiative providing the expertise to clients and the ability to implement solutions

- Excellent at problem solving and a talent for identifying creative solutions

- Good written and verbal communication skills. Experience creating high level documentation and understanding of sales environment

Benefits: Pension, Private HealthCare, Childcare Vouchers, Cycle Scheme & up to, 25 days Holiday