Senior IT Support Analyst

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Job Title: Senior IT Support Analyst

Location: London, E8 - London Fields

Salary: £30,000 - £36,000 per annum based on prior experience

Job Type: Full Time, Permanent

The Company is a small but fast growing IT consultancy and it's now looking for a dynamic individual to work with the managing director to lead the support team. This is a role which they see developing in importance and responsibilities directly with the growth of the business.

Key Responsibilities:

* Daily management and direction of the IT Support Team, ensuring delegated duties are completed

* Managing projects to ensure timely completion

* Working with members of the support team in troubleshooting and resolving issues for clients

* Providing an escalation point for support cases if not resolved quickly by 1st line support

* Working with the Managing director to help business development, including the production of proposals, designing of solutions and attending/conducting meetings with potential new business to understand existing infrastructure

The Candidate:

Experience, Skills & Knowledge:

* Good knowledge of Microsoft Office 365

* Ideally MCSE and CCNA but should hold at least some certifications

* Experience of supporting Windows 7, 8, 8.1 and 10, including Active Directory and Group Policy

* Experience of supporting Windows Server 2003 to 2012.

* Experience of basic SQL Server admin

* Experience of Apple OSX

* Experience of working in a MSP environment preferred but not essential

* Experience of a wide variety of IT projects, including the setup and management of new sites

* Work well under pressure

* Good eye for detail

* Decision maker

* Team leadership

* Knowledge of the following products would also be useful: Azure, Mimecast, ESET, Unifi, Draytek

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Network Technician, Microsoft Windows Server, Network Analyst, Microsoft Office, Windows Server 03/12, SQL, Symantec Back-up Exec, Azure, Mimecast, ESET, Unifi, Draytek, Routers, LAN/WAN/IPSec/MPLS, Apple OSX, System/Enterprise Monitoring Tools, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician may also be considered for this role.