IT Support Team Leader - 2nd Line, Desktop Support

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IT Support Team Lead - Desktop Support - 2nd Line

£37,000 per annum + Benefits Package

West Midlands

This established and dynamic organisation are seeking a professional and challenged IT Support Team Lead (Desktops and 2nd Line) to support customers, manage incident response times and improve first line fix rates.

* Support and manage the Support Team 1st and 2nd line, as well as the Desktop Support Team.

* Incident Management - meeting response times, reduce incident levels, correctly assigned to users and identifying improvements.

* Collaboration - Working with Desktop, Infrastructure and Networking teams to identify trends, monitor performance and work with them to ensure SLA's are met.

* Reporting - Complete weekly meetings, statistics and report performance/trends

You will need to have at least 3 years having completed a technical desktop support role before moving into leadership. You must have a good technical understanding and have at least 18 months experience in a supervisory role.

For more information, please apply directly and follow up with a call.