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Helpdesk Engineer (1st Line) - Glasgow - 1 Month Contract
Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 17th May
Location: Glasgow
Salary/Rate: Competitive
Salary Notes: Competitive
Type: Contract
Start Date: ASAP
Reference: J386560A_1526552100_expired
Contact Name: Lauren Lee

This job has now expired please search on the home page to find live IT Jobs.


We have an urgent opportunity live in Glasgow with our client who requires a contractor to join them to provide 1st Line Support for a 1 month contract.

Our Global Leading Client is seeking a driven and enthusiastic individual to take on the role of 1st Line Support. Within this role you will be working in a customer service style environment where you will provide incident resolution in person, over the phone and via Helpdesk. You will need to have a good basic understanding of various aspects of IT, along with great communication skills and an end user focused approach.

For this role you must have:

* Minimum HNC or equivalent in IT, Computer Science or similar experience
* Previous experience in a similar customer or software support position
* Ability to identify issues, whilst providing exemplary customer service
* Competent at working through ticketing systems
* Solid grasp of networking operating systems and hardware
* Experience in adding new users (Active Directory)
* Good understanding of Office 2010 - 365
* Knowledge and understanding of CompTIA A+


* MCP (Microsoft Certified Professional)

For more information please apply directly or call Lauren Lee on 0131 558 4806.