Helpdesk Engineer (1st Line) - Glasgow - 1 Month Contract


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

17th May 2018

Location

Glasgow

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

HELPDESK ENGINEER (1ST LINE) - GLASGOW - 1 MONTH CONTRACT

We have an urgent opportunity live in Glasgow with our client who requires a contractor to join them to provide 1st Line Support for a 1 month contract.

Our Global Leading Client is seeking a driven and enthusiastic individual to take on the role of 1st Line Support. Within this role you will be working in a customer service style environment where you will provide incident resolution in person, over the phone and via Helpdesk. You will need to have a good basic understanding of various aspects of IT, along with great communication skills and an end user focused approach.

For this role you must have:

* Minimum HNC or equivalent in IT, Computer Science or similar experience

* Previous experience in a similar customer or software support position

* Ability to identify issues, whilst providing exemplary customer service

* Competent at working through ticketing systems

* Solid grasp of networking operating systems and hardware

* Experience in adding new users (Active Directory)

* Good understanding of Office 2010 - 365

* Knowledge and understanding of CompTIA A+

Desirable:

* MCP (Microsoft Certified Professional)

For more information please apply directly or call Lauren Lee on 0131 558 4806.

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