Technical Specialist - Windows

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Our client, a leading insurance provider is looking for a Windows Technical Specialist for an initial 6 month contract based in Bristol.

The candidate is required to be be the technical expert for the Windows technology domain. Support design, development and strategy for the platform. This is a technical leadership role including analysis and solution design, to meet the requirements of the ME (UK, Switzerland, CEE) region's customers. This person is part of the agile, self-organised Compute Products Team using Kanban working from one consolidated backlog.

Key Skills and Experience

· Responsibility for regional technology lifecycle and ongoing maintenance and evolution of the respective technology platform.

· Responsibility for regional design of infrastructure and server-based solutions according to Global standards.

· Engineer (Build) and test solutions, document accordingly and handover to operation team.

· Undertake project activities, including Tech Lead function, as required.

· Provide consultancy services to other domains, project managers, account managers and clients.

· Represent technology area in discussions with appropriate Global team(s) and the clients

· Drive the creation of a concept of operations and standard operating procedures for the respective technology platform as well as driving operation excellence initiatives

· Drive process improvement initiatives (e.g. Automation, documentation & transition to offshore team)

· Support the creation of business cases and service cost calculations

· Perform pro-active maintenance, including firmware, software upgrades, license keys, patching, hardening, vulnerability management, capacity management, inventory management, etc.

· Provide Infrastructure services, and 3rd level support to the Provisioning and Operations function (on- & offshore).

· Ensure adequate monitoring / alerting is in place to identify system issues and monitor utilisation of the infrastructure, to ensure that capacity is available to meet planned requirements.

· Develop and maintain appropriate reports and KPIs regarding the state of the platform.

· Use tuning tools to optimise performance of the virtualisation platform, and to ensure that agreed service levels are met.

· Ensure audit compliance is maintained to agreed levels.

· Responsibility for maintaining Disaster Recovery and resilience capability

Suitable candidates should submit their CV in the first instance.