Junior IT Support / 1st Line Support


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

11th May 2018

Location

Fulham

Salary/Rate

£18000 - £21000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Are you looking to advance your technical skills in all things IT? This small outsourced IT company is looking for an enthusiastic Junior IT Technician (1st Line Support) to join their team.

With an ever-growing client base, all through word-of-mouth, they firmly believe in giving the best possible service and support. You will join their team based in Fulham to fully support clients all around London. This is a perfect opportunity to progress and advance your technical skills while enjoying a less formal working atmosphere.

You will need excellent customer service skills, as well as being technical-minded and willing to learn! You will also need to be a well-spoken and presentable individual, able to remain calm under pressure and to maturely handle confidential information.

Responsibilities will include but not be limited to:

- Answering phone calls and being the first point of contact for clients

- Creating quotes for clients on a wide range of IT products

- Providing a first level of support using own knowledge and team advice

- Logging incoming calls for escalation

- Building and installing new PCs and laptops as required

- Working efficiently as part of a team

- Installing and setting up new additional hardware such as printers, scanners, etc…

While you will be expected to acquire IT technical skills through 'on-the-job' training and supervision as well as personal research, an existing knowledge of the following would be an advantage:

- Good understanding of Microsoft Windows and Office package

- Some knowledge of mobile technologies (smartphone setup)

- Basic networking

- Remote assistance tools (VNC)

Their clients come from a very wide range of industries and this company believes in offering an outstanding complete IT solution, from application support for end-users to full infrastructure projects. This is a great environment to keep learning and developing your skills. You never know what you will be working on next!

The office is based in Fulham but some traveling will be required to visit clients in and around London. Communication is a major part of the job and therefore complete fluency in English both spoken and written is essential.

Applicants MUST live within commutable distance of Fulham (London). Applicants able to start immediately will also be at an advantage.

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