NETWORK SUPPORT ENGINEER (L2) - GERMAN or DUTCH
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NETWORK SUPPORT ENGINEER (L2)
GERMAN or DUTCH
Location: Prague
Salary: £85,000
The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
The role is responsible for managing incidents of medium complexity.
Key Responsibilities:
- Provide remote technical support to clients.
- Identify root cause of incidents.
- Ensure resolution of incidents and service requests.
- Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
- Review the recurring or high impact incidents and manage them through problem
management process.
Qualifications:
- 2+ years’ experience required in network administration or support
- Experience supporting clients with any of the following network technologies: Cisco, Juniper, Riverbed, Alcatel, Bluecoat
- Proficiency in English & German/ Dutch/ Spanish is required
Any certifications in the abovementioned technologies would be advantageous.
