Wintel Server Support

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Wintel Server Support Engineer

A Wintel Server Support Engineer to work in contract with a major international organisation near to Dublin.

- Strong experience of Windows Servers required.

Responsibilities:

- Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.

- Provides technical input, solutions, and recommendations to deal pursuit.

- Engaged in and provides support for transition/transformation efforts.

- Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.

- Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).

- Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.

- Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

- ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer's location (in central Dublin) when required/justified.

Expert:

- Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert.

- Frequently contributes to the development of new ideas and methods.

- Works on complex problems/projects where analysis of situations or data requires and in-depth evaluation of multiple factors.

- Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

- Acts as an expert providing direction and guidance to process improvements and establishing policies.

- Frequently represents the organization to external customers.

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LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.