IT Support Team Leader


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

8th May 2018

Location

Oldham

Salary/Rate

£26000 - £28000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This company is looking for an IT Support Team Leader to manage the helpdesk team.

This is a great opportunity for an ambitious and talented individual who is maybe looking to advance from a 2nd/3rd line support role to team leader and join their IT Support team.

Covering the North West of England from their Head Office in Oldham, they provide support & consultancy to a varied client base covering a wide range of industries.

Summary:

You will be responsible for the day-to-day running of the IT Support helpdesk for numerous customers. This will be office based with some onsite work as well.

Staff Management:

Effectively manage and monitor the helpdesk team to ensure excellent performance and continue to raise performance

Client Management:

Ensure supported clients continually receive excellent customer service.

Duties & Responsibilities:

- Ownership of the helpdesk and provide leadership

- Monitoring service levels and team output

- Continually strive to improve service levels

- Excellent communication with customers

- Reporting of key performance indicators

- Day-to-day management of helpdesk staff

- Motivate and coach team members

- Strategy & planning

Personal Skills

- Good time management

- Strong communication skills both verbally (telephone and client facing) and written

- Ability to be calm when under pressure

- Good troubleshooting ability and logical thinking for resolving problems

- A team player and be able to work without supervision

- Hold a full UK driving license

- Ideally have 5 GCSE Grades (C and above) or equivalent, including Maths and English

- Based within an easy commute of our Oldham office

Technical Skills - required

Working knowledge of the following:

- Microsoft Windows Server 2008 upwards

- Microsoft Windows 7 upwards

- Microsoft Office suite 2007 upwards

- Knowledge of VoIP solutions, provisioning, SIP trunks, telephones, troubleshooting

- Active Directory and group policy setup and management

- Exchange server management onsite and office 365

- Networking & switch knowledge including VLANS, network monitoring & troubleshooting

- Knowledge of TCP/IP, DNS & DHCP

- LAN & WAN communications including router & firewall configuration, fibre and leased lines

- Microsoft Office 365 configuration, migration and management including sharepoint, onedrive, email

Technical Skills (good to know):

- 3cx VoIP solutions

- Server imaging

- Remote management software (Autotask AEM)

- Domain name management

- VPS/cloud server implementation

- Antivirus software management including virus & malware removal

Please apply with a full and recent CV.

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