Lead IT Support / Install Technician - EPOS

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Due to further expansion, this leading Epos company is seeking to recruit a Lead IT Support/Install Technician for the installation and support of Epos retail management systems and associated software and hardware.

As the Lead IT Support/Install Technician, your primary responsibility is to deploy, manage and support client retail Epos I.T. systems.

You will be able to build strong and trusted relationships with the senior management of their retail clients and will understand the importance in key stakeholder management and relationships to achieve success.

This is an exciting opportunity to be a part of something bigger, as this position also leads their internal IT support team where you are expected to able to contribute to the development and governing of their company IT standards, policies, processes and procedures, with the aim of developing and maintaining a set of best practices.

SKILLS & EXPERIENCE

Applicants should have:

- Retail IT experience supporting Epos and in-store systems, for small, medium and enterprise level applications and network infrastructure.

- Effective problem solver with aptitude and interest in developing and applying skills in: -

- IT/Epos Software, Hardware and associated peripherals.

- Epos system troubleshooting, a knowledge of systems such as Anti-Virus, MSP and DC systems.

- Understanding of Windows operating systems, WIFI, ADSL/VDSL & VPN will be required.

- Experience managing and mentoring staff to develop and gain the most from their strengths and abilities.

- Exceptional skills across all levels of staff and management to build trusted relationships.

- The ability to manage numerous and at times conflicting priorities, along with experience dealing with retailers to ensure that the most is made from the commercial agreement.

Salary and benefits will be dependent upon experience and qualifications - The salary range for this position is £21,000 - £25,000.

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