Technical Support Engineer

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Ofgem is committed to making a positive difference for energy consumers through effective regulation of the market and close working with suppliers to ensure sustainable energy for consumers and businesses in the UK.

We now have an opportunity for an experienced technical professional with knowledge of implementing Microsoft product solutions to join our Corporate Information Management & Technology team. You’ll apply your technical development, delivery and maintenance expertise across a range of products that includes SCCM 2016, Server 2012/16, Windows 10 and Office 365. You’ll also be responsible for managing our 8x8 Cloud telephony environment. You can expect to be playing a key part in resolving operational technical issues, working alongside our Infrastructure and Service Desk teams, but will also project manage longer term end user device and telephony projects - maintaining software compliance and ensuring audit assurance.

You’ll need previous experience of a technical management role that includes working with Microsoft products and managing a telephony environment. You should have good experience in managing projects and prioritising workloads - a project management qualification would be ideal. Your technical know-how (including ITIL) should be supported by good all-round communication skills, the ability to establish positive working relationships across the business and a general hands-on and positive approach to working with others to resolve technical issues. An MCTS or MCITP qualification (or equivalent) would be of value.

Ofgem can offer you a comprehensive and competitive benefits package, which includes:

Up to 30 days’ annual leave

Excellent training and development opportunities

The opportunity to join the Civil Service pension arrangements, which include a valuable range of benefits

Flexible working hours and family friendly policies

Subsidised gym and restaurant

Interest free season ticket loan.

To find out more and to apply, please click the APPLY button.

Closing date: midnight, 21st May 2018.

Ofgem is an equal opportunities employer. Protecting consumers and powering the future of the energy debate.