Lead UX Designer
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Schroders Experience Design (SXD) are an internal design team focused on understanding and meeting the needs, wants and aspirations of both Schroders customers and the business. We deliver strategic design and digital projects in an agile framework through close collaboration with experts and customer from 27 countries.
We design and prototype smarter services that improve the Schroders experience for both customers and employees. Providing consultancy to the global Schroders organisation and working on prioritised projects.
We are dedicated to beautiful, usable and valuable service experiences. We believe in getting customer validation early, verifying with real data and prototyping to test our ideas. Our team includes UX Design, Service Design, Research and Prototyping unified by a common goal to delivery the best possible customer centred design.
Our team support one another and the business in end to end user centred design we aim to continually improve our process, delivery and our expertise. We employ the best method and tools seeking to always work closely with our customers and stakeholders to innovate.
Lead User Experience designers support multiple agile teams and project in parallel responsible for creating an integrated experience across all digital customer touch points online, tablet and mobile. Lead User Experience designers drives a user centred design process that spans across Schroders customer touchpoints via strong collaboration and effective influence with stakeholder from local offices product, technology, brand and marketing.
Active design project management and continuous improvement are critical with the Lead User Experience designer managing project complexity and applying their design experience to ensuring quality in the on time and budget delivery of design across multiple work streams. The Lead User Experience designer manages design team members engaged in projects and fosters shared responsibility in delivery through coaching, mentoring, and talent development.
• Acts as a key business point of contact managing the relationships, strategy, requirements and specific User Experience project delivery's.
• Actively manages multiple concurrent user experience design projects and delivery dependencies in terms of scope, cost and time across product and service
• Defines strategic design methods, sets clear objectives, priorities and directs the execution.
• Proactively identify and resolve user experience design issues prior to development.
• Identify operational improvements in efficiency and structure and increasing the value of the experience design team.
• Define, maintain and communicate quality standards for user experience focused on usefulness, usability and desirability in terms of KPI’s and independent survey feedback from the business and its customers.
• Motivates and mentors team members as part of continuous improvement by expertly apply appropriate user centred and service design methods
• Successfully interpret business strategy into commercial user experience solutions in collaboration with, customers, brand, product, and technology teams.
• Represent the voice of the customer with relevant data within product and service planning
• Ensure objectives and goals for their project teams are clearly defined and are consistent with the group User Experience strategy, vision and values.
• Advocate the development of best practices and sharing of resources within team undertakes cross industry research into new tools, methods and technologies that support experience design.
• Drive a user-centred design approach which incorporates, user research, prototyping user testing and validation to identity and deliver against core customer benefits and create related business benefits
• Promote an integrated, collaborative and agile approach to design and development iterate and continual improve Agile working practices from discover to deliver and maintain.
General and Technical Skills:
You are someone who wants to influence your own development and the culture of an organisation in a time of transformation. You're looking for an organisation where you have the opportunity to pursue your interests across functions and regions, and where a job title is not considered the final definition of who you are, but the starting point.
You bring to the organisation the following competencies:
• Significant depth of experience in service design, user experience, or product management based role, with a strong focus on driving user centred design within digital product development.
• Hands-on experience of a designing for a variety of digital touch-points, and other non-digital channels such as process-design, IVR, person-to-person interaction, kiosk, wearables, etc.
• A passion for creating products and services that resonate emotionally with people
passionate about Customer Experience culture and its centrality to the success of business in the future.
• Proven track record in project and people management. Must be able to function as a project leader who can resolve conflicting interests as well as an individual contributor
• Proficiency with design and prototyping tools such as Adobe CC, Omnigraffle, Sketch and InVision and development of journey maps, UX patterns and style guides.
• Design Thinking and experience in agile design methodology.
Degree or Masters degree in a Design, HCI or behavioural science, related industry experience is essential.
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