Digital Business Analyst

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Business Analyst - Digital, Agile

Duration: Initial 3 Months

Location: Milton Keynes

The Digital Business Analyst will be part of the Digital Delivery team responsible for developing new and exciting digital products and services. The Digital Business Analyst will be involved in all aspects of the business and system analysis for digital business projects, programmes and other operational change initiatives.

The role holder will forge close working relationships with the business and act as the 'bridge' between the business and the Digital Delivery Team. It will involve working closely with the business to gather, analyse and translate specific needs to produce clear, unambiguous business requirements and functional specification documents for IT changes. The Digital Business Analyst will identify organisational impacts, define and document business process changes, and work closely across the Digital Unit to manage these impacts. The role will also play a supporting role in the testing of activities undertaken by the Digital Delivery Team.

Key Responsibilities:

* Deliver business requirements, business process design and functional design activities for digital programmes and projects.

* Enable effective business change, mentor others, and challenge business stakeholders to think differently about how the business delivers its digital products and services.

* Engage with the business through interviews and workshops to gather and document detailed and unambiguous business requirements.

* Produce high-quality business requirement specifications.

* Translate business requirements into clear functional specifications.

* Work with the Digital Lead to validate 'As Is' business processes.

* Document 'To Be' business processes using ARIS and ensure that these deliver business requirements.

* Proactively engage the Digital Lead to ensure that 'To Be' business processes are efficient and opportunities to address performance issues are not overlooked.

* Collaborate with the Digital Lead to ensure that recommended changes fit into the end-to-end business process landscape and that upstream and downstream impacts are understood.

* Identify organisational impacts and work with the Digital Lead to ensure impacts are managed.

* Support the Digital Product Owners during the start-up and planning phase to ensure digital projects and initiatives are set up for successful delivery.

* Provide work/effort estimates to the Product Owners as requested to ensure successful delivery of digital projects and initiatives.

* Respond to product queries and methodology raised by the Digital Delivery team during technical design and build.

* Provide support to the testing teams during the planning, preparation and execution of projects test phases.

* Provide support in the analysis and resolution of defects identified during project test phases, suggesting workarounds if appropriate.

* Become the Subject Matter Expert on the business' requirements and act as the 'voice of the businesses' for the project team to ensure prompt resolution and response to queries as and when required.

* Support the Digital Change team to enable effective delivery of digital projects, programmes and change initiatives to the business, particularly around collaboration on knowledge transfer, stakeholder engagement and communications.

Essential Skills and Experience:

* A high level of business intelligence and strong analytical skills.

* Ability to understand business imperatives and requirements and translate these into functional and non-functional specifications / development user stories.

* Ability to deliver pragmatic business and operational design solutions that maximise benefits while achieving the desired business outcomes.

* Strong problem-solving skills: root cause analysis; engaging people from multiple business and IT teams where necessary; stakeholder management and strong communication to get to the root of a problem and ensure the correct priority and resources are available to resolve the issue.

* Ability to develop internal and external business relationships and using own knowledge, skills and experience to influence others' opinions and actions.

* Agile approach and ability to keep up with the pace of change, learn fast and adapt to the new conditions quickly and effectively.

* Comfortable with ambiguity and able to make decisions in spite of incomplete information.

* Explorer's mind - strong desire to innovate, take risks and think outside the box.

* A tenacious approach with the focus and determination to get things done effectively, looking for solutions to overcome difficulties.

* Obsessed with the customer and continuously looking to deliver exceptional customer experience and customer value.

Education and Training:

* Educated to degree level, or equivalent.

* Experience of delivering business requirements, business process design and functional design on digital change projects.

* Experience working in an agile project environment.

* Knowledge of JIRA, Confluence.

* Knowledge and experience of mapping complex business processes in ARIS.

* Knowledge and experience of working in a PRINCE2 environment.

* A good understanding of agile methodologies and an ability to apply these as appropriate.

* An understanding of digital technologies and architecture to a high level.

Suitable candidates should submit their CV in the first instance.