E-commerce and Customer Experience Manager


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

1st May 2018

Location

London

Salary/Rate

£250 - £264

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

E-commerce and Customer Experience Manager - London - 4 Months

E-commerce and Customer Experience Manager required to join an international global online travel company based in London on a 4-month contract.

Requirements

* Knowledge of the German consumer and language - Essential

* A problem solver who is confident with data analysis to substantiate business cases for product or process improvement

* Ability to communicate and influence partner organisations with data driven observations

* Experience in growing ecommerce businesses

* A self-starter who takes initiative to drive growth

* A great team mate who is dedicated in helping the team win, adapts to changing conditions, works effectively with colleagues to solve issues, and responds positively to requests, shares openly.

Responsibilities

* Monitor site performance metrics daily, analyse opportunities to increase site conversion across platforms

* Interpret consumer data and feedback to actively innovate the product development

* Build business cases to influence prioritisation of projects with partner teams across the business including product, customer service operations

* Stay abreast of trends by benchmarking local travel competitors

* Improve customer happiness to both increase repeat rates and reduce costs associated with customer dissatisfaction

* Lead and manage eCommerce/CEX projects on behalf of the EMEA retail trading team

* Connect with global eCommerce/CEX teams to share and create efficiencies

* Manage the strategic relationship and contracts with PayBack, drive the Quarterly Business Review and be accountable for the performance

If this role is of interest to you, please apply at the first instance.

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