Business Analyst with Robotic Process Automation
Recruiter
Listed on
Location
Salary/Rate
Type
This job has now expired please search on the home page to find live IT Jobs.
Job Role: Business Analyst with Robotic Process Automation
Location: Telford
Contract Length: 3-6 months
Start Date: ASAP
Job Details
Robotics in the Automation Delivery Centre
Task Description
* Responsible for supporting the application aspects of multiple
live service.
* Management of live incidents
* Investigation of incidents and provision of resolutions. Interaction / interface with
Solutions Delivery (project handover, Clone testing, etc.)
* Involvement in live incidents escalated via other support teams.
* Co-ordination with New Projects to gain an understanding of Live Support Requirements
* Provision of Out Of Hours (On Call) cover on a rota basis
* Collection of adhoc statistics
* Housekeeping on Live Services and Databases
* Creation & maintenance of support documentation (LSMs, etc.)
* Attend Live support and customer meetings
* Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets
* Technical Advice / Support to other areas Inc. the customer
*
Technical Skills
Robotics Process Automation
Business Analysis Tools
Visio
MS Office
Business Skills
Analytical skills, decision making, forward thinking
Working knowledge of Live Service Systems and applications
Experience of PVCS, EARS & Windows
MS Office applications knowledge
Experience of XML
Experience of Maestro Scheduler
Mandatory Technical Skills
* Client facing
* Good negotiation skills, well organised and proactive
* Excellent interpersonal skills at all levels, with a positive 'can do' attitude"
Please submit your CV's at the first instance.
