Data Centre IT Engineer - Servers, Racking, Cabling, Support

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Data Centre IT Engineer - Servers, Racking, Cabling, Support

Edinburgh

Competitive Salary DOE + Excellent Company Benefits Package

++ Data Centre Service role involving hardware, server, cabling support for customers - Edinburgh ++

We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide.

With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.

We are seeking Data Centre Service Engineers to support our Data Centres in South Gyle and Newbridge. You will be responsible for data centre support to external and internal customers, assisting with server, networking and hardware problems and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities.

Working on shifts, your key responsibilities will be:

+ The deployment of customer solutions to plans provided by Provisioning and project teams

+ The deployment of racks and related equipment to support customer orders.

+ Provide expert cabling support including crimping, patching, labelling, running and terminating.

+ Manage all incoming calls, tickets, emails and faxes to the data centre services function.

Background, experience and skills required:

+ Experience working as a Data Centre Services Engineer, or in a similar role.

+ Background in providing high levels of customer service in an IT or similar industry.

+ Computer hardware troubleshooting experience.

+ Good knowledge and understanding of Hardware, builds / swap outs, desktops, servers, data and power cabling, rack systems etc.

+ Good knowledge and understanding of cabling.

+ Good knowledge and understanding of troubleshooting.

+ Understanding of basic networking concepts.

Benefits we offer:

+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme

+ Lots of social events

+ From 3 months: Up to 5% enhanced matching employer’s pension contribution

+ The following benefits on successful completion of probationary period: Private Medical Care

+ Health Shield Cash plan which includes access to an employee assistance programme

+ Optional enrolment in the Bike to work scheme

+ Optional enrolment in childcare vouchers scheme

+ Performance related bonus scheme

+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location

You may have worked in the following capacities:

Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer

Interested? Just Apply Below...

...But first, by applying you consent to your application being processed and passed to the recruiting client for review for this vacancy only in accordance with our Data Privacy Notice which can be found on our company profile and/or website. If you have any pre-application questions please contact us first quoting the job title & reference number. Good Luck. Team RR.