Support Service Desk technician

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Support Service Desk technician

Senior: £21,814 to £23,323

Full-time, part-time and flexible working patterns will be considered

Provide unique technical support,

And we’ll support your unique technical career.

Here at HMGCC, we’re a centre of technical excellence. Using world-class tech, we develop unique communication systems to help safeguard the country. Now, we’re looking for a Support Service Desk Technician to join our growing IT team. It’s a fantastic chance be creative, while working on some of the most unique and innovative technology in the world.

The role

As part of the Service Desk, it’ll be your role to provide 1st and 2nd line technical support, depending on your customer’s skill set. It’s an important role, as you’ll help provide a single point of contact for IT users and other government IT Service Desks across the UK. As a Technician, you’ll also monitor and record all support activity, use specific Service Desk software, and keep users up-to-date with any progress. Due to the nature of the role, you’ll be required to work a flexible, informal rota to ensure support is available between 8AM and 5PM (except Bank Holidays).

As an important member within our IT Department, you’ll deliver a professional and consistent service, providing resolutions within agreed deadlines. In fact, you’ll assess, diagnose and, when possible, fix or offer a workaround for your customers. This also includes logging, prioritising and assigning service calls, escalating when appropriate, and communicating progress to anyone relevant. And remember, you’re not in this alone. Which is why you’ll collaborate with other Service Desks and support teams, and help with documentation, reviews and revisions.

About you

To join, you’ll need to come with customer service experience and a clear and courteous telephone manner. You’ll also know how to use Microsoft Office, and have a strong understanding and passion for all things IT. While not essential, knowledge of IT Infrastructure Library best practice, call logging and providing IT support would help.

Beyond that, you’ll bring with you the ability to plan your own work, and be open to learning and change. You’re also a strong communicator who works well with a team, and is comfortable talking to people at different professional levels.

Rewards

In return, you’ll take advantage of our creative environment and world-class training. And by helping ensure our Government’s communication systems are reliable and totally secure, you’ll receive the tools and development to become the best you can be.

Realise the future and apply by clicking the APPLY button.

Closing date 14th May 2018

To apply to HMGCC you must be a born or naturalised British citizen, over 21 years old and primarily have lived in the UK for eight of the last ten years. In addition, one of your parents must be a British citizen, or have substantial ties to the UK.