ERP System Administrator (4 year FTC)

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ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.

During the second half of 2018, ECMWF will implement the first phase of its new Enterprise Resource Planning System (ERP) with Business World (BW) which presents an exciting opportunity for a strong System Administrator to come on board. The main functions of this role will be to cover the day-to-day system administration for the BW environment, which will include responding to incidents, and issues, addressing service requests and offering high quality solutions and support to staff and external stakeholders. It will also involve the continuous monitoring and development of the system for any enhancements to ensure efficiency of the overall service.

This would suit an individual that is self-motivated, and highly focused on delivering a high quality service to ensure process efficiency. With the ability to work under pressure and flexible in their approach, the System Administrator will work independently but collaboratively as the function will work across all sections of the organisation.

The successful candidate will also be required to develop the user documentation and provide training to new staff as appropriate as well as proposing system optimisation and development. The position sits within the Administration Department and will report to the Deputy Director of Administration.

Main duties and key responsibilities

- Providing support to end-users, ensuring the administration and reliable performance of the ERP

system.

- Being responsible for problem tracking, diagnosis, replication, troubleshooting, resolution of

issues and liaising with service providers as appropriate

- Taking responsibility for user access administration and for creating and maintaining user roles or

profiles in the ERP system

- Coordinating system maintenance with users and carrying out maintenance tasks with the

involvement of external or internal parties

- Creating and maintaining documentation of system configuration and training material as needed

- Assessing the impact of changes in the configuration of the system

- Supporting the design, configuration, testing and implementation of future BW modules

- Conducting compliance and general IT control processes on a regular basis and participating in

both internal and external system audits

- Monitoring system performance and usage to maintain its security and reliability

- Building reports and SQL queries to extract data from BW and creating dashboards

- Acting as the focal point for all queries related to BW

Personal attributes

- Ability to work autonomously and under pressure

- Excellent written and verbal communication skills

- Service-oriented mindset

- Excellent analytical and problem-solving skills

- Excellent prioritization and project management skills

- Excellent interpersonal, team working and communication skills

- Excellent organisation skills

Qualifications and experience required

- A university degree is required in Computing Science or equivalent relevant studies

- Excellent demonstrated experience in administering and supporting ERP systems in Finance and Human Resources environments is essential.

- Very good experience in extracting data and producing report

- Very good knowledge of Microsoft Office, with particularly strong Excel skills is essential.

- Proven knowledge of system security, maintenance, and controls

- Knowledge of BW or Agresso ERP system would be a strong advantage.

- Candidates must be able to work effectively in English and interviews will be conducted in English.

- A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage