Technical Account Manager (SC / DV cleared)

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Our Client is looking for a SC cleared Technical Account Manager (TAM) to provided technical leadership to the team, to ensure quality of the service and managed the Customer relationship on a day-to-day basis. The TAM is the Customer's primary point of contact for service level reporting and escalation. The TAM interfaces with the Customer's Service Manager.

Specific duties include:

- Manage the customer relationship on a day-to-day basis

- Review and monitor engagement goals, status and performance

- Provides technical leadership

Account Management:

- Holds shared responsibility with Programme Manager for the project communication with account and customer

- Identify Customer contacts and establish working relationships

- Serve as Customer advocate within the organization to drive the resolution of issues or requests

- Holds shared responsibility with Programme Manager for service level reporting

- Communicate status to Customer on a regular basis

Planning & Coordination:

- During Transition Phase

- Assist with planning and team readiness

- Establish an operational profile for Customer

- Establish the governance framework, including support processes, support systems and operating model

Technical Management:

- Monitor and manage performance

- Maintain knowledge of issues, solutions, trends, and Customer priorities

- Maintain Customer operational profile

- Technical point of contact with product support organization

- Lead the team to ensure high quality service delivery

- Work queue management

- Drive the problem analysis and continuous improvement focus

- Assist with patch management recommendations

- Coordinate and support proactive services such as periodic solution assessments

Service Delivery:

- Identify areas for improvement, develop plan based on the issues

- Provide technical guidance to the team

- Come up with automation ideas to reduce the day-to-day activities.

- Attend weekly and monthly meeting with customer

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.