1st/2nd Line Support - MS Desktop Software - Citrix - Cisco - Hertfordshire
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IT Support Technician
1st/2nd Line - MS-Desktop Software - Citrix - Cisco
Hertfordshire
Our International Hertfordshire based client is looking for an experienced 1st/2nd Line IT Support Technician to join their expanding operations team.
Your responsibilities will be:
- To provide 1st / 2nd level support for users of our clients computer systems (this will include using a call logging system to track, monitor and maintain support calls).
- To provide support to all desktops and mobile devices.
- To provide support on all hardware peripheral devices.
- To test and install new hardware and software liaising with team members and or suppliers/manufacturers as appropriate.
- To perform daily operational tasks on the networked systems, to ensure that daily/weekly/monthly backups are performed and accurate records are kept.
- To provide reports on relevant software/statistics for end user devices.
- To engage with third parties for engineering visits and to liaise over software and hardware problems reporting and resolution.
- To participate in the general operational, training and administrative activities of the IT Department.
- To undertake any other duties that may be reasonably required.
It is expected that you will have at least 3 years recent experience working as a 1st/2nd Line Support Technician. In addition you will have a good working of MS Desktop Software and operating systems.
It is also expected that you will have knowledge of Citrix and Cisco Hardware along with a good understanding of networks ideally within an ITIL environment.
Due to the number of applicants we can only respond to the candidates matching the above criteria.