Website Support Manager

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Job Title: Website Support Manager

Location: Liverpool

Salary: £18,000 to £25,000

Job Type: Full Time, Permanent

Closing date: Friday April 27th 2018

Do you want to work for an award-winning, digital technology company based in Liverpool city centre? Do you have a passion for excelling in customer service and for providing the highest level support? Maybe you are looking for a way to turn a technical background into an exciting new prospect for your career?

The Company is a specialist provider of award winning web solutions. They are experts in web development and design, intranet development, app development, content management systems, database systems and software development. They also provide web hosting, and support services such as SEO. Their main client base is public sector and they have a smaller but prestigious private sector client base.

There's now an opportunity for a Website Support Manager to take the lead on managing their existing clients. The focus of the role is both around the work the Company is doing with clients, and to provide clear paths to show how the Company can help them in the future.

Purpose of the Role:

* Deliver ongoing support services to clients

* Proactively identify opportunities to enhance client sites

Responsibilities:

* Liaising with clients regarding support requests, responding within SLAs

* Prioritising, scheduling and pricing work appropriately

* Providing regular reports of support activity on a client-by-client basis

* Logging and monitoring support requests, solutions proposed and turnaround times using an online tool

* Proactively identifying innovations and examples of best practice

* Reviewing and proposing ways to offer an improved customer experience to clients

The Candidate:

Essential Requirements:

* A good degree or NQF Level 4+ in a suitable subject, preferably an IT related degree

* High level skills in MS Word and Excel

* An understanding of the website development process

* Keen to continuously learn and develop your skills in web site development and management

* An understanding of the software development life cycle

* An 'ideas person' who is also a great problem-solver

* Excellent communication skills, able to liaise at all levels with clients and the wider team

* Great organisation skills, able to work across multiple projects and prioritise

* A thorough eye for detail

* Great team player

* The capability to deliver to strict deadlines

* Enthusiasm for web technology, IT and all things digital

* Other tasks, as appropriate. As this is a new role for us we expect it to evolve over time and we'd want you to be comfortable with that and keen to work with us to improve what we do.

Desirable Requirements:

* Experience of managing website content using a CMS such e.g. Wordpress, Umbraco or similar

* Experience of project management in a digital environment

* Experience of website design and development and/or software testing

* Technical skills are not required, however would be an advantage

Benefits:

The Company is situated in the heart of Liverpool city centre with everything that has to offer, including excellent public transport links. They operate a Cycle to Work scheme, a free life assurance scheme and provide free eye tests. Fruit, tea and coffee are provided for all staff and they have a programme of social events that everyone is welcome to get involved with.

They are one of the longest established agencies in the UK with a wealth of knowledge and expertise. They pride ourselves in being a friendly and welcoming workplace where the staff are their biggest asset.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of Web Developer, Web Designer, Front End Web Developer, Web Development, Software Development, JQuery, SQL, Web Engineer, HTML, PHP, Java, CSS, JavaScript, SQL Server, Bootstrap, MYSQL, WordPress, Front End Developer, Web Design, SQL Developer, MySQL Developer, SQL Developer, IT Engineer, HTML Developer, Web Technician, Web Engineer, Skilled Web Developer, Website Developer, Senior Web Developer, PHP Developer, Account Management, Website Support, Web Project Management, Client Management, Client Support, Client Liaison may also be considered for this role.