Change Analyst - SC Cleared

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Change Manager - We are seeking dynamic individuals to join our Change Management function within our Service Control Departments in Milton Keynes. Coming into a lively and friendly team, the successful individual will be responsible for performing the Change Management function for our IT Service customers, ensuring that exceptional standards of customer satisfaction are achieved, ensuring all SLA/OLAs are met, and working to strict ITIL standards

Role Responsibility

·Receive and process, to agreed minimum acceptance criteria, all submitted changes

·Fully manage the review cycle, taking accountability for progression or rejection of changes

·Manage the approval process, interfacing and communication with approval stakeholders as necessary

·Support the CAB process, by compiling preparation documentation and minutes

·Record the outcome of each implemented change, performing a thorough review of the outcome

·Instigate the Post Change Review process in the event a change has failed

·Report non compliance events to the respective Change Manager

·Manage any aged records fully, to ensure relevant and accurate change information

·Contribute to any process or service improvement initiatives

·Support SLAs, KPIs and OPIs for Change Management Services, both customer and internal

Key Skills:

·ITIL Foundation level accredited

·Significant experience in Change Management environment

·A full understanding of Change Management best practices.

·Experience in administering and Enterprise Service Management tool

·PC Literate, ability to use standard MS Office applications, particularly

·Excellent customer service skills and an ability to listen and understand the customer's requirements.

·Excellent communication skills, both written and oral.

·Ability to multi-task and prioritise effectively

·Excellent organisational skills

·Excellent attention to detail

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.