Technical Support Specialist

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Technical Support Specialist - Fareham - Up to 26,000 + benefits

Technical Support Specialist

Supporting the classroom environment which encompasses Virtual Battlefield Simulation with command and control training in addition to generic classroom facility used for other teaching such as JPA & MJDI. A large part of the work is change based including new and upgraded software, new hardware, and AV: defining, delivering, and supporting new classrooms in new locations.

Supporting the field-based exercise support requirement which may be delivered in locations within the UK and Germany, providing mobile LANs with 60+ laptops which require updating and maintaining as required.

Current SC clearance is required.

Technical Responsibilities

* To research, develop, build, test, and advise on workarounds, permanent fixes, requests for change, and new technology as directed by the Service Manager/Programme Manager.

* To test hardware and software prior to rollout.

* Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life.

* To design hardware and software solutions in accordance with procedures and documentation.

* To liaise with internal support groups and customer SME regarding design and testing issues.

* To adhere to all policy documents including Change and Release, Configuration, Security, QA and HR.

* To support the maintenance and upgrade of the Servers and back office services in accordance with procedures.

* To maintain the security of the Network services

* Completing ad hoc tasks as directed by the Service Manager or Programme Manager

People Care

* Maintain a high level of customer satisfaction by clarifying customer SME and ACII Service Manager/Programme Manager needs and ensuring that they are met.

* To guide ACII technical support to enable enhancement of individual skills and working processes.

Resourcing / Workforce Planning

* Required to work under minimal supervision and use own initiative to complete work.

* Willingness to travel to customer locations as and when required

* Ensure Service Manager is aware of any problems with completing tasks assigned to you, seeking assistance where required.

* Contribute to the team's ability to meet target SLAs and KPIs

Project Management

* Provide direct support to the projects team in the delivery of projects as required

SME Development

* Attend all nominated training courses in support of further professional development

* Aim to complete at least one course per quarter either through direct training or through online courses.

The business offers a competitive salary and benefits package. For any further information contact Matthew Dewsnap on 0161 924 1387.