Service Transition Manager


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

17th April 2018

Location

Telford

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Responsibilities:

* Manage the transition of new and modified service elements on behalf of our Service Delivery Managers, in accordance with agreed Transition Milestones. Ensuring operability, supportability and service readiness to successfully deliver against Service Level targets.

* Manage the transition in accordance with the clients CHS Service Transition processes and the standards set out in the Project Governance Plan.

* Service Risk/Issues Management - risks to the Live Service are identified, recorded, managed, mitigated and communicated to key stakeholders - up to handover at the point of delivery to the owning Service Delivery Manager.

* Assess & communicate Service Readiness pathway leading to the delivery through the Service Transition dashboard readiness report, taking account of key service requirements (including non-functional requirements).

* Assure required 3rd Party agreements and/or Support Contracts, are in place and contact maps and relationship established as part of the IT Support Model.

* Assure required ITSLAs/OLAs have been created / updated appropriately in line with the agreed service requirements.

* Facilitate the identification, tracking and assessment of operational readiness to run the service through the completion of live service documentation & operational processes & required knowledge transfer.

* Ensure appropriate quality checks are completed by Project Teams thereby ensuring that the appropriate levels of governance are in place to deliver supportable, predictable, reliable Services

* Effective communication to all key stakeholders of Service readiness and Service risks relating to the in-scope deliveries into the Client.

* Assure any required Security Accreditation activities have been completed, (requirements to be agreed with the Client) and corrective action plans accepted.

* Support the Virtual Team (VT) structure.

* Capture lessons learnt from delivered projects and identify / implement mitigation actions

* Ensure that Service Acceptance & Service Readiness criteria are defined & approved by Service Delivery Management & met before the delivery date.

* Liaise with Service Delivery Management and Service Architects to define and document the Support and Governance Model in line with the solution requirement

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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