Service Transition Manager

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We are actively looking to secure a Service Transition Manager to join Experis as one of our expert consultants, delivering services to one of our major IT Outsourcing clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Objectives:

Service Transition provides the link between Project Delivery and Service Delivery Management such that:

* Requirements to run and manage the service are understood and delivered.

* New or changed Services are successfully transitioned into the live estate resulting in supportable, predictable, reliable Services

* Service Risks are identified, communicated and mitigated or accepted.

* Key stakeholders are well informed with a common set of expectations and no surprises.

Key Skills:

* Manage the transition of new and modified service elements into the Crown Hosting Service on behalf of the Service Delivery Managers, in accordance with agreed Transition Milestones. Ensuring operability, supportability and service readiness to successfully deliver against Service Level targets.

* Manage the transition in accordance with the CHS Service Transition processes and the standards set out in the Project Governance Plan.

* Service Risk/Issues Management - risks to the Live Service are identified, recorded, managed, mitigated and communicated to key stakeholders - up to handover at the point of delivery to the owning Service Delivery Manager.

* Assess & communicate Service Readiness pathway leading to the delivery through the Service Transition dashboard readiness report, taking account of key service requirements (including non-functional requirements).

* Ensure that Service Acceptance & Service Readiness criteria are defined & approved by Service Delivery Management & met before the delivery date.

* Liaise with Service Delivery Management and Service Architects to define and document the Support and Governance Model in line with the solution requirement.

* Assure required 3rd Party agreements and/or Support Contracts, are in place and contact maps and relationship established as part of the IT Support Model.

* Assure required ITSLAs/OLAs have been created / updated appropriately in line with the agreed service requirements.

* Facilitate the identification, tracking and assessment of operational readiness to run the service through the completion of live service documentation & operational processes & required knowledge transfer.

* Ensure appropriate quality checks are completed by Project Teams thereby ensuring that the appropriate levels of governance are in place to deliver supportable, predictable, reliable Services

* Effective communication to all key stakeholders of Service readiness and Service risks relating to the in scope deliveries into the Crown Hosting Service.

* Assure any required Security Accreditation activities have been completed, and corrective action plans accepted.

* Support the Virtual Team (VT) structure.

* Capture lessons learnt from delivered projects and identify / implement mitigation actions

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via