IT Project Support Advisor (1st line / Tier 1)

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Due to continued growth and multiple promotions a well established and market leading software company is looking for an experienced IT Support professional to join a highly motivated and dedicated support Implementation Services Team.

Do you pride yourself on going the extra mile?

Within this role, the successful candidate will:

- Perform the dual skilled role that takes care of incoming requests via e-mail, telephone or web portal to meet service standards and identifies the appropriate priority and action to be undertaken.

- Provide high quality customer service, technical support and user assistance to Implementation customers relating to the usage of a comprehensive range of products and services throughout the implementation process.

- Managing customer issues through to resolution, giving timely and accurate updates throughout the process, management of system upgrades and internal support management.

- Be responsible for dedicated client relationships whilst contributing to the attainment of internal and external KPI and SLA compliance.

The following skills are required:

- Ability to work with bespoke products and services and provide superior customer service.

- Technical IT skills including experience of Microsoft Windows and Office

- Experience in IT support with the ability to deliver and coordinate to tight deadlines in a pressurised environment by utilising excellent organisational and communication skills (written and verbal).

- Excellent interpersonal skills with the ability to liaise effectively in a professional manner.

In return for your skills the salary on offer is £21,000 and an excellent benefits package.

Apply ASAP by submitting your CV for immediate consideration and do get in touch if you have any questions.

Emma Cubbin

Associate Consultant

T +44 (0) 121 234 9253

M +44 (0) 7904 480 058

LinkedIn https://www.linkedin.com/in/emmacubbin/

IT Project Support / IT Support Technician / IT Support Advisor / Technical Support Advisor / 1st Line Support Technician / Helpdesk Support Technician / Service Desk Technician / IT Support Analyst / IT / Customer Service / First Line / Permanent / West Midlands

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.