Process Improvement

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Leading Financial Services house are looking to hire a Head of Process Improvement for their operations and technology teams.

Key Accountabilities:

* Directly lead a team of at least 2.

* Develop the operational strategy working with stakeholders up to Managing Director Level.

* Direct responsibility for identifying, gaining support for and delivering on transformation projects that improve customer, client and colleague experience whilst reducing cost.

* Imbed a culture using Lean & Systems Thinking methodology that creates a sustainable model of improvement.

* Lead on transformation of end to end customer journeys.

Key Requirements:

* Process Improvement/Lean Six Sigma expertise.

* Financial services experience preferred, candidates from other regulated environments are considered (especially manufacturing).

* Systems Thinking/Lean qualification and practical experience

* Proven track record of identifying and delivering on transformation programmes in a regulated environment

* Knowledge of digital and cards would be preferred.

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales