2nd Line Support Engineer
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2nd Line Support Engineer to be based in Erskine on an initial 6 Month contract. Experienced 2nd line support engineer with experience on Windows Servers.
Job Title - 2nd Line Support Engineer
Location - Erskine
Rate - £ 200 per day
Duration - 6 Months
Description:
This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support to multiple accounts. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
* The group are responsible for providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/XP/7.
* You will provide telephone technical support to end users, on-site engineers and implementation teams where required.
* The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the Call centre:
Typical issue encountered are;
* Desktop/thin client hardware and software issues.
* Laptop hardware and software issues.
* WiFi, 3G, laptop, tablet configuration support.
* Peripherals such as scanning devices and removable mass storage units.
* Using Active Directory to troubleshoot and resolve customer incidents.
* Using various Citrix tooling related to user sessions.
* Solving software delivery issues encountered by customer. This involves using HPCA/SCCM console to resolve SMS/HPCA faults/redeliver software.
* Apply knowledge base fixes to resolve a myriad of incidents.
* Update, maintain and administer Knowledge base.
* Bespoke software configuration, knowledge and implementation.
* DHCP, DNS desktop support administration.
* Known problem linking and workaround fixes.
Essential Knowledge and Skills Required:
* Windows 7 embedded
* Active Directory
* DNS
* DHCP
* Windows Server 2003 and Windows Server 2008R2 Enterprise
* Solid understanding of technologies/hardware supported
* General understanding of related technologies
* Customer Service
* Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve - with progress towards SC.
* Candidates should be UK national, no dual nationals should apply
Desirable skills and knowledge/certifications
* Citrix Xenapp 5 and Citrix Xenapp 6.5 end user support
* Any Microsoft/Citrix/VMWare certification
* Appsense Management
* ThinPrint Management
* Other virtualization solutions, e.g. VMware
* Windows 8/8.1/10
* HPCA
* App-V
* Networking
Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631
