IT Services Support Manager

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The Opportunity

HP|konnect has a great opportunity for an IT Services Support Manager to join an insurance leader, located in Dublin. It is a 9 months FTC with attractive salary.

Reporting directly to the Head of IT Operations, the successful candidate will manage and motivate an IT technical team. Prioritize and delegate work to meet division’s objectives, effectively managing performance and identifying training needs of all team members.

The Company:

This company has various local branches nationwide. They have a great sense of value for employees that work with them and incorporate team spirit.

Responsibilities:

Managing IT domains (Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk)

Delivering IT Helpdesk services in accordance with SLAs and best practice

Providing 2nd level user support, technical support

Ensuring effective oversight of key IT Operations

Managing IT Change Management process

Engaging with business representative teams to ensure a seamless delivery of IT services within SLAs

3rd Party/Vendor Manager for key service providers

Skills:

6+ years IT support or engineering experience

Knowledge of Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk

3rd level qualification in IT discipline

ITIL methodology with excellent knowledge ITIL/IT Service Manager processes

COBIT or equivalent IT Controls framework

Excellent People Management skills with strong commitment to customer service excellence

Apply

If you are interested in this opportunity, please apply by clicking the button below :)

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