IT Services Support Manager
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The Opportunity
HP|konnect has a great opportunity for an IT Services Support Manager to join an insurance leader, located in Dublin. It is a 9 months FTC with attractive salary.
Reporting directly to the Head of IT Operations, the successful candidate will manage and motivate an IT technical team. Prioritize and delegate work to meet division’s objectives, effectively managing performance and identifying training needs of all team members.
The Company:
This company has various local branches nationwide. They have a great sense of value for employees that work with them and incorporate team spirit.
Responsibilities:
Managing IT domains (Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk)
Delivering IT Helpdesk services in accordance with SLAs and best practice
Providing 2nd level user support, technical support
Ensuring effective oversight of key IT Operations
Managing IT Change Management process
Engaging with business representative teams to ensure a seamless delivery of IT services within SLAs
3rd Party/Vendor Manager for key service providers
Skills:
6+ years IT support or engineering experience
Knowledge of Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk
3rd level qualification in IT discipline
ITIL methodology with excellent knowledge ITIL/IT Service Manager processes
COBIT or equivalent IT Controls framework
Excellent People Management skills with strong commitment to customer service excellence
Apply
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