Infrastructure Project Manager

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Skills Required;

* Infrastructure project management covering telecoms / servers / cloud based services.

* Knowledgeable in key contact centre technology's - ICM / IVR / Call recording using NICE products.

* Knowledgeable in Cisco 11.5 enterprise contact center environment.

* Knowledgeable in working within a 24x7 High Availability Data Center environment.

Infrastructure Project Manager

Central Belt Scotland

Initial 3 Months

This is a key role supporting the delivery of complex infrastructure projects.

As Project Manager within the project team you will report to the Programme manager delivering complex projects; translating client's business requirements into an integrated portfolio of projects, underpinned by thorough cost benefit analysis and tracking to ensure that the change projects meet their objectives and deliver the planned business benefits within budget.

The Project Manager will lead and motivate a virtual (cross-functional) team to professionally plan and manage the delivery of projects. Where progress deviates from plan will lead on the identification and implementation of corrective action, continually looking to 'make things better', seeking out opportunities for delivering stepped business improvement and incremental benefits.

Responsibilites;

* To lead on key projects and drive supplier project managers for all projects to deliver continued service improvement from inception to in life service.

* Will be required to manage bespoke Cloud Contact Center projects of a complex nature involving both internal/ external suppliers on behalf of the Contract team

* Infrastructure project management covering telecoms / servers / cloud based services.

* Knowledgeable in key contact centre technology's - ICM / IVR / Call recording using NICE products.

* Knowledgeable in Cisco 11.5 enterprise contact center environment.

* Knowledgeable in working within a 24x7 High Availability Data Center environment.

* Ability to lead, influence and guide PM's / Technical Teams in a matrix organisation.

* Working with the client and programme manager to translate customer requirement into define and measurable project deliverables

* Working with the Project Managers within Change Delivery to prioritise, track project progress and manage related issues and risks, maintaining visibility of wider operational issues that could impact project delivery and manage these issues and associated risks effectively.

* Monitor and measure project performance and benefits delivered against plan and identify opportunities for further exploitation and shortfalls requiring corrective action.

* Propose and seeking changes to projects at board level, working with client Programme Boards, IT or comms managers where to do so would improve the benefit to the business or where changes in business strategy require project realignment.

* To work with programme manager and senior colleagues across the contract to ensure the reporting of project progress is done using both excel and MS Projects as required.

If you have the above skills please submit your CV.