Principle Application Support (NATO)

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PRINCIPAL DUTIES

The duties of this position are:

*Maintains (both in-house and outsourced) application software hosted on NAEW&C networks and standalone IT/CIS Systems (Data and Support Software). Includes logistics software that are used in support of Weapons Platform and are Mission Critical

*Applies lifecycle support for user account administration, fielded application software and data configuration management

*Applies quality assurance to fielded application software and support processes and related technical documentation

*Applies maintenance of IT/CIS Service plans and procedures for lifecycle and supporting functions for assigned applications software

*Implements IT/CIS Service Requests for changes and maintenance to fielded applications;

*Conducts integration tests to validate correctness of application software changes implemented, or to validate new versions of off-the-shelf products;

*Arranges and coordinates internally installation support for assigned application software on server and client platforms, including configuration management;

*Supports conversion of legacy product application software into new IT/CIS Service environments;

*Supports technical reviews of contractor produced application software and data packages;

*Applying core data structures to COTS/NOTS and contractually delivered software applications;

*Applies routine and contingency support for application software maintenance and support efforts;

*Applies Information Security protection to assigned IT/CIS Services (including software, online and archived data, workflows, etc.) in line with NATO and NAEW&C security directives, to include viable disaster recovery capability;

*Provides technical advice and support on assigned application software to external partners and industry;

*Supports product selection and acquisition, trial installations and walkthroughs, deployment, enabler training, testing and release for use, in-house and outsourced technical support and maintenance, and 2nd level user support of each assigned IT/CIS Service;

*Participates in analysis of causes and incidents of IT/CIS Service failures (including IT System troubleshooting) and effecting / conducting appropriate action to correct problems;

*Maintains and operates efficient and effective technical library for assigned software applications;

*Conducts data extraction requirements, to include implementing functional solutions

REQUIREMENTS

ESSENTIAL QUALIFICATIONS

Security Clearance - must be current NATO SECRET

o Expertise with Oracle Forms and Reports 10g, 11g

o SQL and PL/SQL for Oracle Database 10g, 11g

o Service Oriented Architecture (SOA)

o OLE2

Professional/Experience

Must have clear evidence of experience in the provision of application maintenance and support services. Needs to clearly show where support has been provided both to users of systems and to service delivery functions. Clearly show where you have investigated and resolved problems and provided information about systems and the monitoring of their performance. Need to have proven expertise in providing advice / training to users about application's functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements. Show where you have worked in close collaboration with Systems Developers.

Primary Skill Level: Identifies and resolves problems with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

Education/Training

Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with at least 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with at least 5 years post related experience.

DESIRABLE QUALIFICATIONS

*Oracle Weblogic 10g, 11g and 12c

*Oracle Headstart

*QMS standards

*Oracle Designer

*Previous NATO assignments and / or experience working in an international / military environment

*Experience working with software toolsets

*Experience in using one or more of C++, ASP, JAVA, and HTML programming languages

*Experience in technical design and development and integration of commercial-off-the-shelf (COTS) products for complex data warehouse solutions, large scale document workflow management systems and high end websites and web content management tools

Education/Training

Higher Secondary education and completed higher vocational training in ITICIS related fields, or secondary

education and completed appropriate advanced vocational training with at least 2 additional years of

post-related, current professional experience. Formal training as an assistant analysUprogrammer.

Successful completion of a high order computer programming language course.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.