Apprentice Service Desk Dispatcher / L1 Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

2nd April 2018

Location

Edinburgh

Salary/Rate

£16000 - £18000

Type

Permanent

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An Apprentice Service Desk Dispatcher / L1 Engineer is required to join a progressive, successful and growing Technology Services company. They make it their business to provide an outstanding, innovative service where customer service, integrity and respect are their key values. The company delivers a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.

They are looking for highly motivated individual to join them on a permanent basis. The successful candidate will be based at our offices in Edinburgh with some travel to client sites required from time to time. The role requires a flexible attitude to working hours and mobility. The company is Employee Owned and as such you will reap the rewards of the commitment and contribution you will bring to the team.

You must be well presented, able to communicate effectively (both face-to-face, over the phone and in written English), have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and colleagues. Even though you will have a genuine love of technology, the ability to convey technical work in "plain English" rather than geek-speak is essential.

You should have an analytical mind, an ability to troubleshoot effectively and a willingness to escalate or consult with others, recognising when a problem needs to be escalated or addressed from a different angle.

Candidate Requirements:

Essential

- ProactiveFlexible Attitude

- Ability to prioritise work

- Good telephone manner

- Good timekeeping

- Passion and willingness to learn and grow

- Passion for IT

- Driven to provide high levels of customer service

- Work in a team and communicate effectively to all levels.

Desirable

- Experience in a Service Desk environment

- Basic IT qualifications or training i.e. HNCHND, CompTIA, SQA Higher

Basic knowledge of the following technologies would also be an advantage:

- Windows Server

- Active Directory

- Exchange

- Network infrastructure, topology and best practices

- Basic Firewall and router configuration

- Office365

Microsoft certifications are highly desirable and a willingness to keep them current and gain further, relevant certifications is essential.

The company is looking for people who can subscribe to an employee ownership culture and team-focused success. The ability to think like a business owner and understand what it means to be a co-owner of a flourishing business is essential. If you are energetic, enthusiastic and motivated, you will fit right in. You should have your own vehicle and full UK driving licence.

Benefits include 30 days annual leave, bonus, Death in Service scheme, employee well-being programme and Health Plan.

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