Windows IT Technician


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

2nd April 2018

Location

Edinburgh

Salary/Rate

£25000 - £25000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This successful live event ticketing software company provides software, services and consultancy to festivals and venues around the world. They are the ticketing solution that drives the Edinburgh Festival Fringe, the largest arts festival in the world as well as many other festivals and events in Australia, South Africa, Abu Dhabi and Canada.

As part of their relationship with the Edinburgh Festival Fringe Society, they are also the Society's IT service provider. They seek to appoint a Windows IT Technician based full-time at the Society's offices in the heart of Edinburgh's Old Town and embedded in the day-to-day operations of the Edinburgh Festival Fringe Society.

You will be joining a busy team working across a diverse range of projects on a multi-site network. Working with their Senior Systems Administrator you will carry out capacity planning and development of the Society's network and infrastructure.

You will also be responsible for carrying out day to day maintenance, administration and support, as well as acting as a point of escalation for desktop support provided by the in-house IT Officer.

Responsibilities include

- Proactively maintaining and monitoring infrastructure

- Carry out hardware maintenance, patches and upgrades

- Taking ownership of escalated issues and seeing them through to resolution

Identifying and resolving issues as and when they arise

- Assisting with projects including seasonal deployments of kiosks and on-site box offices, which will require involvement in transferring equipment between sites

- Developing and maintaining installation and configuration procedures

- Ensuring that daily, weekly and monthly backups complete successfully

- Contributing to maintaining the Society's PCI:DSS compliance

- Producing technical and procedural reference documentation

- Contributing to the improvement and enhancement of the - Society's systems and ways of working including possible automation of system administration tasks.

Essential skills

- The ideal candidate will be an IT administrator who can demonstrate the ability to troubleshoot Windows Server and Desktop infrastructure

- Able to demonstrate a working knowledge of physical and virtual backup and recovery methodology

- Experience administering Windows Server 2012 R2

- Experience administering Active Directory 2008

- Competent supporting a virtualized infrastructure using VMware

- Experience supporting and managing Office 365

- Experience configuring desktop and laptops

- Intermediate knowledge of TCP/IP and networking

- Confident in meeting targets and working well under pressure

- Must be an excellent communicator, written and verbal.

Preferred additional skills and experience

- Microsoft Systems Administration or System Engineer certification

- Support ticket management using Zendesk

- Disaster recovery virtual data replication using Zerto

- Veeam Backup & Replication

- Experience supporting SIP / VOIP / CCTV systems

- Some Linux or Unix knowledge would be advantageous.

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