IT Support Technician


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

1st April 2018

Location

Wolverhampton

Salary/Rate

Upto £23000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Support Technician

One of our Midlands-based clients has been well established for over 100 years and is looking for a local and experienced IT Support Technician to join their closely-knit IT Infrastructure & Support Team based in Wolverhampton.

IT Support Technician duties include, but are not limited to:

*Providing high quality IT support to end-users via the telephone, IT support helpdesk and/or visiting remote sites.

*Ensuring that issues are resolved promptly by effective prioritisation within internal and external SLAs and giving timely and accurate updates throughout the process.

*Providing additional support to wider IT staff, the IT Infrastructure & Support Manager and Project support when required.

*Assisting the development of the support function and helpdesk, ensuring that it is maintained and kept up to date i.e. updating helpdesk tickets and keeping 'active' ticket volumes within acceptable backlog levels.

*Providing back up for systems and supporting the office general hardware and software.

As the IT Support Technician, you will be required to possess:

*Quickly adapting to changing circumstances using excellent organisational and communication skills (written and verbal), and displaying composure and diplomacy to build rapport with customers.

*Support / helpdesks with the ability to deliver and coordinate to tight deadlines in a sometimes pressurised environment.

*Experience with TCP IP / VPN / VLANs.

*Technical IT skills including experience of Microsoft Windows and Office 365, SharePoint, Windows 7/10.

*Supporting a range of systems and a variety end user's requirement.

*Experience of supporting Windows server 2012, Hyper-V, Cisco Meraki and Mimecast would also be beneficial but is not essential.

In return for your skills my client is offering an unrivalled benefits package, including a company matched pension 3-7%, and a salary of up to £23,000.

Apply ASAP to this excellent opportunity by submitting your CV for immediate consideration and do get in touch if you have any questions.

Emma Cubbin

Associate Consultant

T +44 (0) 121 234 9253

M +44 (0) 7904 480 058

LinkedIn https://www.linkedin.com/in/emmacubbin/

IT Support / IT Technician Infrastructure / Microsoft / 1st Line / First Line / 2nd Line / Permanent / Wolverhampton / West Midlands / £23k

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: