2nd / 3rd Line Support Engineer - Global Broadcaster

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2nd / 3rd Line Support Engineer - Global Broadcaster

The Shard, London

Up to £25 per hour

Our client is an international media network dedicated to giving a voice to the voiceless in some of the world’s most unreported locations. Built on a foundation of honesty, independence and diversity, their correspondents work continuously to find and cover the stories that matter.

Now, they are looking for a 2nd / 3rd Line Support Engineer to join them as a contractor and work as part of their highly-skilled team at the Shard.

As a 2nd / 3rd Line Support Engineer, you will:

- Support end users, servers and systems

- Provide a mixture of 2nd and 3rd line support 

- Troubleshoot basic network problems

- Complete change management activities

- Handle telephone queries

- Work alone and as part of a team in a fast-paced environment

Interested? To be considered, you’ll need:

- Previous experience in a technical support role

- Windows Server build, virtualisation, configuration, administration and troubleshooting experience

- User and desktop support and administration experience, including image deployment

- A track record of supporting business continuity, images, backups and recovery

- Knowledge of networking, including firewalls, and the ability to troubleshoot basic network problems

- A degree level qualification in IT (or equivalent experience) 

Our client is looking to hear from candidates with experience as a 2nd Line Support Engineer, 3rd Line Support Engineer, System Engineer, IT Support Engineer, Technical Support Engineer, Technical Support Analyst, System Support Engineer or Service Desk Engineer.

What are the benefits?

- Take on a varied role where no two days are the same

- Build on your existing expertise with an international broadcaster

- Work on the cutting-edge of technological change

- Diverse, team-oriented and engaging work environment

- Join an award-winning team who share the passion of having a significant impact in the world

- Work in one of Western Europe’s tallest - and most recognisable - buildings

This is a full time role, including some weekend and late shifts.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

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