IT Level 1 Systems Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

29th March 2018

Location

Kings Lynn

Salary/Rate

£18000 - £23000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This company is looking to recruit an IT Level 1 Systems Engineer.

Essential Duties and Responsibilities:

- Providing Level 1/Level 2 IT Support to customers

- Monitoring Customers Infrastructure via RMM solution- IT support relating to desktop, printers, scanners and some server technical issues involving Microsoft's core applications, as well as virtual environments built on Microsoft and VMware

- Find solutions for customers with a wide range of workstation/server software and hardware issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems

- Networking: IP protocols,routing, switching,WAN & LAN connectivity,firewalls, and security

- Backup Software: Working knowledge of backup solutions such as Acronis,Veeam,Skykick

- Remote access solution implementation and support: VPN,Terminal Services

- Troubleshooting issues revolving around Workstations /Server operating systems,Active Directory

- Become trusted resource for customer questions on installs/upgrades/migrations,backup and recoveries,fix maintenance and using storage and virtualized storage solutions

- Help to bring innovation and new ideas to support products and software

- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Good to have:

- Exposure to IP Telephony /Unified Communication technologies

- Working knowledge of Cloud Based solutions like Azure/AWS, Office365 & Exchange

- Exposure to Microsoft SharePoint, SQL Server, Management Solutions like Microsoft Intune would be an added advantage

Additional Responsibilities:

- Improve customer service,perception,and satisfaction

- Ability to work in a team and communicate effectively

- Proactively escalate service issues that cannot be completed within agreed service levels

- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

- Develop in-depth knowledge of the service catalog and how it relates to customer's needs

- Creating standard operating procedures and improvement of processes

- Assisting other engineers with problem resolution and training needs

- Assisting with sales and support quotes

- Supporting and developing internal IT systems.

- Supplier liaison

Essential Skills & Experience:

- MCP /MCSE /MCTS, CompTIA A+ , CompTIA Network+

- Ability to match resources to technical issues appropriately

- Watchgaurd /UTM Experience

- ITIL framework experience preferred

- Experience working on ITSM based ticket tools like ServiceNow, Remedy etc.

- RMM / PSA experience required

- Understanding of support tools, techniques, and how technology is used to provide IT services

- Self-motivated with the ability to work in a fast-moving, flexible environment

- Has a valid driver's license - 95% of the role will be at client sites.

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