IT Helpdesk Administrator - Army Cadet Association

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IT Help Desk Administrator

Management Information System (Westminster) - Army Cadet Association

Aldershot, Hampshire

£20,000 - £21,000 + Benefits

FTE Contract (2 years)

Westminster is the management information system for the Army Cadet Force, Sea Cadet Corps and Combined Cadet Force. The system provides a variety of safety and administrative functions to enable the Cadet Forces to ensure training is carried out effectively and safely, as well as acting as the repository for all Cadet and Cadet Force Adult Volunteer personal data and qualifications.

The IT Helpdesk Administrator is responsible for the day to day tasks of answering queries via telephone, email, through the use of a CRM tool, all administration duties as tasked by the line manager for all adult volunteers, CTTs, Brigade staff, RFCA staff, ACFA staff, and CCF school staff.

Principal Responsibilities:

+ Manage calls and queries relating to Westminster user issues, re-directing to Service/Subject specific support agencies where appropriate.

+ Manage Central Call Centre Application.

+ Manage Defence Gateway account issues, acting as first point of contact for account support issues.

+ Manage Helpdesk ticketing facility (Kayako/Remedy) to help identify repetitive issues and ensure all issues are addressed.

+ Manage live chat.

+ Assist with the production of training documents and guides

IT Helpdesk Administrator Required Skills:

+ High level of administration and IT skills.

+ Good general education

+ Evidence of continuing personal and professional development

+ Experience of working with partners, internally and externally

+ Accustomed to working under pressure for a demanding team

+ Demonstrable success in establishing effective working relationship across a range of organisations at all levels

+ Excellent written and verbal communication skills.

+ Polite telephone manner

+ Effective interpersonal skills, in particular influencing skills

+ Ability to work on own initiative

+ Enthusiasm, flexibility and innovation

+ Personal credibility and confidence

Benefits:

+ In addition to the 20 days Annual leave (our leave year runs from 1st April - 31st March) we also give employees all Public Holidays in England and a further 8.5 days privilege leave usually consisting of a .5 day for Maundy Thursday the Tue following the Spring Bank Holiday the Tuesday following the August Bank Holiday and the remainder added to the Christmas Public Holidays.

+ There is a company pension plan which employees are automatically enrolled to after 3 months - employee must contribute at least 5% of their salary and the employer will contribute 10%.

The post holder will be located at Aldershot. Due to the nature of the work, this post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and the post holder will be required to undergo a Disclosure and Barring Service (DBS) Check.

You may have worked in the following capacities:

IT Helpdesk Engineer, IT Helpdesk Analyst, IT Service Desk Engineer, Junior IT Support.

Interested? Just Apply Below...

...But first a little formality. By applying you Explicitly Consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.